How-To

Welcome to the documentation for Microsoft's Self-Service Password Reset. This guide will help you get started quickly.

*NOTE* If you haven't configured a valid MFA for your account, start here: Initial Setup

Using the website passwordreset.microsoftonline.com you'll be able to unlock your account as well as reset your password.

To do this:

Go to passwordreset.microsoftonline.com
- Follow the prompts
- Enter your email address
Enter the characters shown in the picture
Choose what you want to do:
- “Forgot Password” to reset your password
- “I know my password, but still can’t sign in” to unlock your account
Use a valid, previously configured method of Multi-Factor Authentication to confirm your identity
Await validation — you're done!

++If you are locked out or need a password reset without setting up a valid MFA, please email Service Desk.

See instructions on the left for valid MFA options and how to set them up to use with SSPR

Multi-Factor Authentication Setup

Log in to https://myaccount.microsoft.com
A prompt will appear stating “Let’s keep your account secure”
- Click “Next”
The next page will recommend installing Microsoft Authenticator, but you can choose Hardware Token (if one has been supplied to you), Phone (text or call), and/or Email.
- If you would like to set up Authenticator on your iOS or Android device, click “Next” and follow the setup process to complete.
- If not, click “Set up a different way to sign in” and continue to the next step.
After clicking “Set up a different way to sign in”, you’ll be prompted to choose between:
- Microsoft Authenticator
- Hardware Token
- Phone
- Email

Valid MFA Methods

- Microsoft Authenticator

- Phone

- Email

- Hardware Token

Authenticator Verification

Use an authenticator app like Microsoft Authenticator or Google Authenticator to verify your identity.

This application can be installed on your county-issued phone (if available) or your personal device.

From the initial prompt, click ‘Next’
On the next screen, the following message appears. Click ‘Next’ to advance.
A QR code will appear that you’ll scan with your authenticator app
On your phone, scan this code and walk through the setup as follows:
1. Click the QR code icon
2. Scan the code on the computer
3. Once scanned, a window will appear on the computer providing a code
4. Enter the code and click “Yes” on your phone
5. Once confirmed, the app is added to your account

Phone Verification

This option allows you to receive a code via call or text. After clicking ‘Phone’ during MFA setup, you’ll see the following screen.

View the options below to see the next steps:

*NOTE* - Use these instructions for either a phone call or a text

Any valid phone number that can receive texts can be used, and multiple numbers can be added with qualifying names.

When choosing the text option, you’ll follow this process:
1. After entering your phone number for texting, you’ll receive a screen to enter the code.
2. Once confirmed, you’ll see a confirmation window.
3. After clicking “Done”, you may need to MFA back into myaccount.microsoft.com. Once back in, you’ll see the following sign-in method added:

Email Verification

Any email that you have access to can be used. It’s recommended to use a different email than your county email, since that is the account whose password is being reset.

When Email is selected, a prompt will appear to enter the email of choice.
A code will be sent to the email you entered, and the next prompt will allow you to enter the code.
Once the code is validated, you’ll receive a confirmation window.
The email will be added to your account.